Refund Policy
Last Updated: July 29, 2025
This Refund Policy outlines the terms and conditions under which Tindrovexon ("we," "us," or "our") processes refund requests for subscriptions, courses, and other digital products or services purchased through our platform. By making a purchase, you acknowledge that you have read, understood, and agree to this policy.
1. General Principles
We are committed to providing high-quality educational content and services. If you are not satisfied with your purchase, we encourage you to contact our support team before requesting a refund, as we may be able to resolve your concern through alternative means such as technical assistance, access extensions, or content guidance.
All refund requests are evaluated on a case-by-case basis in accordance with the criteria set out in this policy. Submission of a refund request does not guarantee approval.
2. Eligibility for Refunds
2.1 Eligible Purchases
Refund requests may be considered for the following types of purchases:
- Individual course enrollments
- Subscription plans (monthly or annual)
- Course bundles or learning paths
- Add-on features or premium tools purchased through the platform
2.2 Refund Request Window
To be eligible for a refund, you must submit your request within the applicable timeframe from the date of purchase:
| Product Type | Refund Window | Conditions |
|---|---|---|
| Individual Course | 14 days | Less than 30% of course content accessed |
| Monthly Subscription | 7 days | No more than 2 courses accessed |
| Annual Subscription | 14 days | Less than 20% of available content accessed |
| Course Bundle | 14 days | No more than 1 course started |
| Add-on / Premium Feature | 7 days | Feature not fully utilized or activated |
2.3 Conditions That Must Be Met
In addition to the timeframe requirements, all of the following conditions must apply for a refund to be considered:
- The request is submitted within the applicable refund window
- The purchase was made directly through our platform
- The account is in good standing with no violations of our Terms of Service
- The content or service accessed does not exceed the usage thresholds stated above
- The request includes a valid reason for dissatisfaction or non-use
3. Non-Refundable Items
The following purchases are not eligible for refunds under any circumstances:
- Purchases made more than 14 days prior to the refund request (or the applicable shorter window)
- Completed courses where a certificate of completion has been issued
- Courses or subscriptions where access thresholds have been exceeded as defined above
- Promotional purchases, discounted bundles, or items acquired through coupon codes offering 50% or greater discount
- Gifts, vouchers, or credit top-ups
- Any service already fully delivered or consumed
- Purchases made through third-party platforms or resellers (subject to the respective platform's refund policy)
- Subscription renewals where notice was not provided prior to the renewal date
4. Subscription Cancellations
4.1 Cancellation Before Renewal
You may cancel your subscription at any time through your account settings. Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period. Access to platform content will continue until the end of the paid period.
4.2 Accidental Renewals
If your subscription was renewed and you did not intend to continue, you may request a refund within 48 hours of the renewal charge, provided you have not accessed any new content during that period. Such requests will be evaluated on a case-by-case basis.
4.3 Annual Subscriptions
Annual subscriptions cancelled after the 14-day refund window are not eligible for full or partial refunds for the remaining subscription term.
5. Technical Issues and Service Failures
If you experience a technical issue that prevents you from accessing purchased content, you must report it to our support team at support@Tindrovexon.sbs within a reasonable time of encountering the problem. We will make reasonable efforts to resolve the issue. If we are unable to resolve a verified technical failure that results in complete denial of access, you may be eligible for:
- A full or partial refund depending on the extent of the access denial
- An extension of your access period equivalent to the downtime experienced
- Account credits applicable to future purchases
Refunds will not be issued for minor interruptions, scheduled maintenance, or issues caused by the user's own hardware, software, or internet connection.
6. How to Submit a Refund Request
6.1 Submission Process
To submit a refund request, contact our support team using one of the following methods:
- Email: support@Tindrovexon.sbs
- Phone: +61 7 5570 3092
- Viber: +61755703092
- Telegram: @Tindrovexon support
6.2 Required Information
Please include the following details in your refund request to ensure prompt processing:
- Full name associated with the account
- Email address used at registration
- Order or transaction reference number
- Name of the course, subscription, or product
- Date of purchase
- Clear reason for the refund request
- Any relevant supporting details (e.g., screenshots of technical issues)
6.3 Processing Time
We will acknowledge your request within 2 business days of receipt. A decision will be communicated within 5 to 10 business days. If approved, the refund will be processed within 7 to 14 business days, depending on your payment method and financial institution.
7. Refund Methods
Approved refunds will be returned using the original payment method where technically possible. If the original payment method is no longer available, we may issue a refund via an alternative method at our discretion, which may include:
- Bank transfer to a nominated account
- Platform account credit
- Alternative electronic payment method agreed upon with the user
We do not issue refunds in cash. Currency conversion fees, foreign transaction fees, or bank charges incurred during the original transaction are non-refundable.
8. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to:
- Suspend or terminate your account access pending resolution
- Provide transaction records to the payment provider to contest the dispute
- Decline future purchases until the matter is resolved
We strongly encourage you to contact our support team first, as most concerns can be resolved directly and more quickly through our internal process.
9. Exceptions and Discretionary Refunds
In exceptional circumstances not covered by this policy, we may issue a refund at our sole discretion. Such decisions do not create precedent or obligate us to offer similar treatment in future cases. Exceptional circumstances may include documented emergencies, medical situations, or other verifiable hardships communicated to us in writing.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. It is your responsibility to review this policy periodically. Continued use of the platform following any changes constitutes your acceptance of the revised terms. Material changes will be communicated via email or a prominent notice on the platform.
11. Contact Us
For questions, concerns, or assistance related to this Refund Policy, please contact us:
- Email: support@Tindrovexon.sbs
- Phone: +61 7 5570 3092
- Address: Kiosk 14, Level 2 Macarthur Square, Campbelltown, NSW 2560, Australia
- Viber: +61755703092
- Telegram: t.me/+61755703092
This policy applies to purchases made directly through the Tindrovexon platform at Tindrovexon.sbs. For purchases made through third-party providers, please refer to the applicable refund terms of that provider.